Cancellations and Returns

8.1. If You wish to cancel Your order in full before the Goods are dispatched, You must notify Us by sending an email to the address given in Section 2.1 of these Conditions. This email must include the order number, Your full name and Your billing address, and must state that You are giving notice that You are cancelling the contract of sale for the specified order. Upon receipt of Your email We will cancel Your order and issue You with a refund for the amount You paid for the Goods including the delivery charge. In all cases We will confirm the refund amount by email.

8.2. If You wish to cancel Your order in full after the Goods have been dispatched, You must return the Goods to Us at the address given in section 2.3 of these Conditions within fourteen days of the day You take delivery of the Goods, and enclose a completed returns form (downloadable from the Returns Information page of this website). Any Items comprising multiple components, such as multi-packs, bundles and kits, must be returned in full. If Your order qualified for any promotional gifts these must be returned too. The cost of returning the Goods to Us shall be borne by You. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. Upon receipt of the Goods, as long as they are in as-new condition We will cancel Your order and issue You with a refund for the amount You paid for the Goods including the delivery charge. If We receive the Goods back in used condition We will make a deduction from the refund for the loss in value of the Goods to Us, up to a maximum of 30% of the amount You paid for the Goods. If You fail to return all of the Goods or to bear the cost of returning the Goods, We will make a deduction from the refund for the direct cost to Us. In all cases We will confirm the final refund amount by email.

8.3. If You wish to return part of Your order after taking delivery of the Goods, You should return the Item(s) to Us at the address given in section 2.3 of these Conditions within fourteen days of the day You take delivery of the Goods, and enclose a completed returns form (downloadable from the Returns Information page of this website). Any Item(s) comprising multiple components, such as packs, bundles and kits, must be returned in full. The cost of returning the Item(s) to Us shall be borne by You. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. Upon receipt of the Item(s), as long as they are in as-new condition We will issue You with a refund for the amount You paid for the Item(s) excluding the delivery charge. If Your Order qualified for any promotional discounts and returning the Item(s) results in Your order no longer meeting the qualification requirements specified by Us, these discounts will be removed from Your order and We will issue You with a refund for the amount You paid for the Item(s) minus the discounts. If Your Order qualified for any promotional gifts and returning the Item(s) results in Your order no longer meeting the qualification requirements specified by Us, You must return these promotional gifts with the Item(s). If You fail to return the promotional gifts with the Items(s), We will make a deduction from the refund for the direct cost to Us. If We receive the Items(s) back in used condition We will make a deduction from the refund for the loss in value of the Item(s) to Us, up to a maximum of 30% of the amount You paid for the Item(s). If You fail to bear the cost of returning the Items(s), We will make a deduction from the refund for the direct cost to Us. In all cases We will confirm the final refund amount by email.

8.4. Your right to cancel Your order in full or return part of Your Order will end fourteen days after the day You take delivery of the Goods.

8.5. If We issue You with a refund as a result of the provisions given in Section 8.1, 8.2, 8.3 and 8.4 of these Conditions, and You paid for Your order using multiple payment types and/or You chose to reduce the total amount payable by signing in to Your account, We will refund any payment made with a credit/debit card or PayPal first (if applicable), followed by any payments made with Autosave Virtual Gift Vouchers second (if applicable), until the full amount of the refund is issued. In cases where We refund any payments made using Autosave Virtual Gift Vouchers, We will where possible refund the applicable amount back on to the original Autosave Virtual Gift Vouchers, or else refund the applicable amount to You by issuing You with a new Autosave Virtual Gift Voucher by email.

8.6. A small number of Items sold by Us come with a manufacturer's warranty (indicated, where applicable, in the product description). If one of these Items develops a fault within the warranty period assistance will be provided by Us in the form of spares, repair or replacement (determined by the manufacturer, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an email to the address given in Section 2.1 of these Conditions. You must then return the faulty Item to Us for inspection at the address given in section 2.3 of these Conditions. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall initially be borne by You. We will refund this amount to You once We have received and inspected the Item and confirmed that it is faulty. We shall bear the cost of dispatching the Item back to You, regardless of whether it is repaired, replaced or deemed to be non-faulty. Misuse and the effects of normal wear and tear are not covered.

8.7. If any Item sold by Us without a manufacturer's warranty develops a fault within three months of the date of purchase (two months for all wash mitts, microfibre products and machine polishing pads, which is deemed a  reasonable life expectancy for such products) assistance will be provided by Us in the form of spares, repair or replacement (determined by Us, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an email to the address given in Section 2.1 of these Conditions. You must then return the faulty Item to Us for inspection at the address given in section 2.3 of these Conditions. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall initially be borne by You. We will refund this amount to You once We have received and inspected the Item and confirmed that it is faulty. We shall bear the cost of dispatching the Item back to You, regardless of whether it is repaired, replaced or deemed to be non-faulty. Misuse and the effects of normal wear and tear are not covered.

8.8. The above provisions do not affect Your statutory rights.

Last updated: 05/07/2022